❓ Frequently Asked Questions
98bd FAQ — All Your Questions Answered Here
Find detailed answers to all the questions you might have about deposits, withdrawals, account security, and customer support — all in one place.
Whether you are new to 98bd or a returning player, certain questions always come to mind. On this FAQ page, we have covered the rules for depositing and withdrawing money, how to stay safe, and how to get in touch with our customer support team. Every question is drawn from real experience and the answers are written in plain language — so you can find solutions quickly and play with confidence.
Deposits
Withdrawals
Security
Support
How to Deposit Money
98bd currently supports four mobile wallet deposit methods: bKash, Nagad, Rocket, and Upay. All four are widely used in Bangladesh and offer instant transactions. The minimum deposit amount for each method is ৳300 — convenient for players of any budget. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank.
To deposit via Nagad, first log in to your 98bd account and go to the Deposit section, then select Nagad. Send the payment to the designated number via Nagad and submit the transaction ID. Your balance will be updated within a few minutes. The minimum deposit is ৳300. If you run into any issues, contact us immediately via live chat.
Depositing via bKash is generally fast and hassle-free. Send money to the designated bKash number from the deposit page and note the transaction ID. Then submit that ID on the platform to complete the process. Occasionally, network delays may cause the credit to take a few extra minutes. In that case, share your transaction ID in live chat and it will be resolved quickly.
98bd does not charge any additional deposit fees. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply a small charge according to their own transaction terms. It is a good idea to check the applicable charges in your wallet's menu or support before depositing, so there is no confusion about the amount received.
The minimum deposit amount for every payment method is ৳300. This applies equally to bKash, Nagad, Rocket, and Upay. Transactions below ৳300 will not be processed. There is an opportunity to receive a 200% welcome bonus on your first deposit — so depositing a bit more at the start means a higher bonus.
How to Withdraw Money
The minimum withdrawal amount at 98bd is ৳800. Withdrawal requests below this amount cannot be made. If your balance is above ৳800, you can withdraw at any time via bKash, Nagad, Rocket, or Upay. Withdrawals generally take between 30 minutes and 3 hours to complete.
Yes, the withdrawal service at 98bd is available 7 days a week, 24 hours a day. Requests are processed at night and on Fridays and Saturdays as well. Under normal conditions, money arrives within 30 minutes to 3 hours. There may be slight delays during peak traffic periods, but you can contact live chat for updates in those cases.
To withdraw bonus winnings, the wagering requirement must be met. For the welcome bonus, the requirement is 10 times the bonus amount in bets — meaning if you receive a ৳2,000 bonus, you must complete ৳20,000 in bets. Wagering is calculated only on the bonus amount, not the deposit amount. Once the requirement is met, the bonus winnings become directly withdrawable.
Withdrawals are normally completed within 30 minutes to 3 hours. If it remains pending beyond that, first confirm that the wallet number you provided is correct. Then contact us via live chat or at [email protected] with your withdrawal reference number and the time it was submitted. Our team will investigate and resolve it promptly.
bKash, Nagad, Rocket, and Upay all have roughly the same withdrawal time: 30 minutes to 3 hours. Withdrawing through the same method you used to deposit generally makes the process smoother. Providing the correct number for any method will result in a fast payment.
Stay Safe
A strong password is at least 12 characters long and combines uppercase and lowercase English letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or any easily guessable information in your password. Keep a separate password for each website and change it periodically. Using a trusted password manager makes this easier.
Never give your bKash, Nagad, Rocket, or Upay OTP, PIN, or password to anyone — even if they claim to be 98bd support. 98bd never asks for your PIN or OTP over the phone or in chat. If you receive such a request, disconnect immediately and report the matter to [email protected].
If you suspect your account has been compromised, change your password first. Then immediately contact us via live chat or at [email protected] and request that the account be temporarily locked. Run a malware scan on your device and also change the password of the associated email account. Taking quick action can minimise any damage.
Yes, 98bd uses SSL encryption, which keeps your personal information, login data, and financial transactions protected from third parties. If you see "https://" and a padlock icon in your browser's address bar, your connection is secure. The platform follows a fair play policy and user data is kept confidential.
First check your browser's address bar — the official site address is 98bd.bar. Fake sites often use similar-looking names such as 98bd-casino.xyz or 98bd-login.site. These links typically come from unknown messages or social media posts. If in doubt, type the address directly into your browser, and report any suspicious site to [email protected].
Customer Support
Yes, the 98bd support team provides assistance in both Bengali and English. Keeping the convenience of Bangladeshi players in mind, team members are comfortable speaking in Bengali. Even if you write your problem or question in Bengali, you will receive a prompt and clear response — there is no language barrier.
98bd customer support is available 7 days a week, 24 hours a day. You can join live chat at any time — early morning or late at night. The support service is not closed on holidays or any special occasions. This ensures your experience is never interrupted.
98bd offers two customer support channels. The first is live chat — speak directly within the site, which is the most effective option for urgent issues. The second is email — you can write a detailed description of your issue to [email protected], and attach screenshots or additional information as needed. No other channels are available.
Having some information on hand before contacting support helps resolve issues faster: your account username or registered mobile number, a description of the issue and when it occurred, the transaction ID for any payment-related issue, and a screenshot of the problem if possible. Having this information prepared in advance allows the support agent to help you much more quickly.
When you email [email protected], our team tries to respond as quickly as possible. For immediate assistance, live chat is the most effective choice. When contacting by email, the more detail you provide about the issue, the more accurate and helpful the response will be — a vague message may require additional back-and-forth.
Still have questions? We are here to help
Our 24/7 support team is by your side in Bengali. Contact us via live chat or email — any issue will be resolved quickly.
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